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AI Front Desk Breakdown

Clear pricing for calls, DMs, and lead capture.

Launch an AI receptionist for inbound calls and an Instagram/Facebook DM responder with plain monthly pricing, clear included usage, and no mystery around overages.

Calls are measured in connected minutes.
Social DMs are measured in rich AI responses.
Setup is priced by workflow complexity.
Higher volume can be quoted as a fixed package.
lbos.io · AI front desk

Live intake

Calls and social DMs in one queue

Live

Inbound call

Qualified

Emergency service request

Captured name, phone, service need, and urgency.

Instagram DM

Responded

Pricing question

Reviewed business context and sent a rich reply.

Lead summary

Sent

Ready for staff

Routed with notes, channel, intent, and next action.

Staff-ready handoff

What the business receives after each interaction.

Ready

Lead summary

Customer needs urgent service, shared contact details, and prefers the earliest available window.

Intent

Emergency request

Captured

Contact, need, urgency

Handoff

Route to on-call staff

Outcome

Ready for staff follow-up.

Monthly service pricing

Two packages, two billing units.

Calls are billed by connected minutes. Social DMs are billed by rich AI responses. The included usage is shown up front so clients understand the monthly floor before launch.

AI Receptionist

Usually covers about 1,000 inbound calls at a 3-minute average.

$349/mo

starting package

Included usage

3,000 connected call minutes included

Overage

$0.06 per additional connected minute

  • Answers inbound calls
  • Captures caller details and service needs
  • Escalates or routes to staff when needed
  • Summarizes the lead after the call

Social DM AI

For inbound Instagram/Facebook messages. One back-and-forth thread can use multiple responses.

$250/mo

starting package

Included usage

2,500 rich DM responses included

Overage

$0.01 per additional rich response

  • Responds to inbound Instagram and Facebook DMs
  • Answers FAQs and service questions
  • Qualifies leads before handoff
  • Routes summaries to the business

One-time development and setup

Setup is based on workflow complexity.

The monthly package keeps usage predictable. The one-time setup covers configuration, scripts, knowledge, testing, and launch support.

Simple launch

Basic Setup

$1,500

Best for one channel with standard FAQs, basic lead capture, and simple human handoff rules.

  • One channel
  • Standard script
  • Basic lead capture
  • Human handoff rules
Recommended

Standard Build

$2,500

Best for launching the AI receptionist and social DM responder together with qualification and summaries.

  • Calls + DMs
  • Lead qualification
  • Staff summaries
  • Launch testing
Custom workflows

Custom Build

$4,500+

Best for deeper routing, multiple locations, booking systems, CRM sync, reporting, or approval flows.

  • Integrations
  • Multi-location routing
  • Custom scripts
  • Advanced reporting

Recommended starting quote

$2,500 setup + $599/mo

Includes the Standard Build, AI Receptionist starter package, and Social DM AI starter package for Instagram/Facebook messages.

Usage examples

How monthly pricing scales.

These examples use a 3-minute average call length. Higher-volume clients can be quoted as fixed packages once actual call length, burst patterns, and routing needs are known.

Call examples

Base includes 3,000 connected minutes.

1,000 calls

3,000 min

$349/mo

Included starter usage

2,500 calls

7,500 min

$619/mo

Base + 4,500 extra connected min

5,000 calls

15,000 min

$1,069/mo

Base + 12,000 extra connected min

10,000 calls

30,000 min

$1,969/mo

Base + 27,000 extra connected min

DM examples

Base includes 2,500 rich responses.

2,500 responses

2,500 rich responses

$250/mo

Included starter usage

5,000 responses

5,000 rich responses

$275/mo

Base + 2,500 extra responses

10,000 responses

10,000 rich responses

$325/mo

Base + 7,500 extra responses

25,000 responses

25,000 rich responses

$475/mo

Base + 22,500 extra responses

What the client is buying

A front desk workflow, not just a bot.

The service is designed to convert inbound attention into usable lead records and staff-ready handoffs.

Step 01

Call or DM comes in

The AI front desk answers inbound calls and monitors approved Instagram/Facebook message channels.

Step 02

AI responds with context

It reviews the business info, asks the right follow-up, and keeps the customer moving.

Step 03

Lead gets qualified

Name, contact info, service need, urgency, preferred time, and next action are captured.

Step 04

Staff gets the handoff

The business receives a clear summary with the channel, intent, and recommended next step.

Plain-language billing notes

The definitions are part of the offer.

This is the section that makes the proposal easier to understand before a sales call and easier to honor after launch.

What is a connected minute?

A connected minute is time spent on an answered phone call. The starter plan includes 3,000 connected minutes, which typically covers around 1,000 three-minute calls.

What is a rich DM response?

A rich DM response means one AI-generated reply to an inbound Instagram or Facebook message, including context review, intent analysis, and response generation.

Can one DM thread use multiple responses?

Yes. Each AI reply counts as one rich response, so a back-and-forth conversation can use multiple included responses.

Do platform rules still apply?

Yes. Instagram/Facebook automation is for inbound messages and depends on connected account permissions, Meta messaging rules, and the customer interaction window.

What is not included by default?

Paid third-party subscriptions, WhatsApp fees, outbound campaigns, custom CRM or booking integrations, and multi-location workflow logic are quoted separately when needed.

When does the setup price change?

Setup increases when the build needs multiple scripts, advanced routing, custom integrations, approval steps, detailed reporting, or extra launch support.

Ready to price your front desk?

Start with the standard package, then scope what needs to be custom.

Bring the channels, workflows, and tools the business uses today. LBOS will map the receptionist, DM responses, setup tier, and expected monthly usage.

Pricing assumes inbound calls and inbound Instagram/Facebook messages.