New service inquiries
Bring the vehicle, requested work, customer description, and follow-up details together for the service team.
Industries / Auto servicesThe vehicle.
The vehicle.
The service request.
The next clear step.
Keep service inquiries, vehicle details, and customer preferences together—so your front desk and workshop can pick up with the same context.
Discuss your workshop workflow Explore a service inquiry
Built around the work in your shop.
From inquiry to shop review
A preferred time
is a place to start.
Try changing the customer’s drop-off preference. The request stays ready for review, while availability and confirmation remain with the shop.
Routine service inquiryFictional vehicle & request
The customer’s side
2019 Toyota Corolla
Example vehicle · Details provided by the customer
“I’d like to arrange a routine service. Could we find a time for me to drop the car off?”
This changes the illustration, not a real appointment.
The shop’s next step
Review the request.
Then confirm the visit.
Customer preferenceMorning drop-off
The customer prefers to leave the vehicle in the morning.
Still for the team to confirm
- Service requirementsTo review
- Workshop availabilityTo check
- Drop-off date and timeNot agreed
Preference recorded in the example.
No appointment booked.
Vehicle + request + preference Shop reviewNo request sent. No time reserved.
Around the work you already handle
Choose the handoff
that needs less chasing.
Start with one process your team knows well. Define the details, decisions, and systems it needs before expanding.
Estimate discussions
Organize the available information and questions before the team discusses scope, pricing, and authorization.
Questions about a vehicle
Connect a customer’s update request to the relevant work and the person responsible for responding.
Your expertise stays in the workshop
Keep the information clear.
Keep the decisions yours.
Explore AI controls A description is not a diagnosis.
Keep the customer’s words attached. Let the qualified team assess the vehicle and determine what work is needed.
A preference is not an appointment.
Review the requested service and workshop availability before agreeing the visit with the customer.
A request is not authorization.
Define who reviews the estimate and approves work, with a clear handoff for questions or changes.
A practical first step
Walk us through
one service request.
We’ll review the tools you use, the details your team needs, and the point where someone takes over. Then test the first workflow together.
See how setup worksBefore you start
Questions from the service desk.
Can we start with routine service inquiries?
Yes. A repeatable request with clear vehicle details and a defined shop review is a useful starting point. We agree the questions, current tools, and handoff with your team.
Does choosing a time here make a booking?
No. This fictional example collects a drop-off preference. Your team still needs to review the service, availability, and an actual date and time before confirming a visit.
Does LBOS diagnose the vehicle or authorize repairs?
The workflow shown here organizes the customer’s information for the shop. Diagnosis, repair recommendations, and work authorization remain separate decisions for the appropriate people.
Can we keep our current workshop software?
We start by reviewing your phone, inbox, scheduling, and workshop tools. Proposed connections and actions are confirmed for your setup, including permissions, review steps, and what happens if information is unavailable.
Give the next person
the context to help.
Bring one recurring request. We’ll map a useful first workflow for your shop.
Map your first workflow